Shipping, Exchanges and Returns
We ship from New York within the USA, you may select your shipping speed during the checkout process. B SIDES offers complimentary ground domestic shipping for all orders with purchase values over $500.
International shipments: Are by request, please contact the studio for assistance, email@example.com
Orders are processed daily, excluding weekends and holidays. Please contact us if next day RUSH Delivery is required and we will do our best to accommodate. Items available for Pre-Order are marked with their expected ship date.
All customers will receive a shipment confirmation email, tracking number and order receipt.
For US addresses in the contiguous 48 states, B SIDES offers UPS Ground shipping. Residents of New York will pay state tax on their purchase (8.875%).
Questions can be directed to the studio, firstname.lastname@example.org
Thank you for shopping with B Sides.
We are committed to ensuring satisfaction with each of your purchases. Please read our returns policy carefully to ensure you can proceed with your request as smoothly as possible.
We gladly accept qualifying returns for refund or store credit if requested within 7 days of receipt.
To submit a return/exchange request, please email email@example.com within 7 days of order receipt with the invoice number and a list of the items being returned. We will respond within 2 business days or less. Returns and exchanges will not be accepted without approval.
All SALE purchases are FINAL SALE, not eligible for return refund or exchange. No price adjustments on past purchases.
Full priced items are eligible for refund, store credit or exchange within 7 days of receipt. Items must be unworn, unwashed and with all original tags attached. All orders are considered final sale after 7 days from receipt and will not be eligible for returns or refunds.
Please note all VINTAGE items for return will need to be requested within 48 hours of order receipt otherwise it will be for exchange or store credit only; no refunds after 48 hours.
We kindly request that returns and exchanges be shipped back within 7 days from the date of customer receipt of a return authorization to qualify for a refund, exchange or credit. Returns that do not meet this policy will not be accepted and will be sent back to the sender.
For your convenience we offer pre-paid return labels for all domestic orders. Once submitted and eligibility is confirmed, a shipping label will be provided via email and a flat return and restocking fee of $20 will be automatically deducted from your total refund or credit amount. Refunds will be processed within 7 days of receipt of your returned item. You will be notified via email once your return is processed or a store credit is issued.
We offer 1 complimentary size exchange for styles within 7 days of receipt. Exchange availability can vary based on current size(s) stock levels. Please note which item you would like as an exchange in your return request. Your exchange will be processed as soon as the returned item arrives at our studio and will ship within 2-3 business days at which point you will receive an email with tracking information for your exchange.
B Sides holds the right to deny any refund that does not meet all policy requirements.
If you have any questions or concerns regarding the return/exchange process, please contact customer service at firstname.lastname@example.org or phone 1.347.875.0145. We are available Monday - Friday from 10am to 6pm ET.
B SIDES RETURNS
445 Warren Street
Hudson New York 12534