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FAQ

PRODUCTS & AVAILABILITY

B Sides Jeans are available from us directly, in the studio and online, at www.bsidesjeans.com

 

B Sides Vintage Jeans are available with select stockists in the USA, Canada, Denmark and Japan. Please enquire with the studio for particulars, info@bsidesjeans.com

 

SIZING

How do B SIDES jeans fit?

True to size.  You may size-up for a more relaxed fit.

 

And B SIDES Vintage?

Our B SIDES Vintage Jeans are re-worked from original Levi’s.  Select your modern denim size for truest fit, and size up for a more relaxed fit that sits lower on your hips, with a slouchier leg.  Connect with us for more details, at info@bsidesjeans.com

 

ORDERING & PAYMENT

If I have a question about my order, who will I contact?

You may place an order directly on the website.  Alternatively, you may place a phone order by calling the B SIDES studio. We’re available to assist you Monday through Friday from 10am to 6pm, EST by phone 1.347.875.0145.

 

How does the pre-order process work?

Select items are available for pre-order and are marked accordingly with the item’s expected ship date. Pre-orders require 100% pre-payment at the time of purchase.  When the item is shipped, you will receive an email with tracking information for the shipment.  Any other items in your order will ship separately.

 

Can I modify or cancel my order ?

To modify or cancel an order, please contact us within 2 hours of placing your order. You may reach us by dialing 1.347.875.0145 Monday through Friday from 10am to 6pm, EST or sending an e-mail to info@bsidesjeans.com 

 

 

 

SHIPPING

How soon can I expect my order?

Orders are processed the following business day, excluding holidays. Please contact us if same day RUSH Delivery is required in the NYC-area, and we will do our best to accommodate. 

 

RETURNS  

How do I make a return?

Follow the RETURNS link in the footer, and can also be found via this link: https://returns.aftership.com/bsidesjeans.com

If you have any issues, please contact the studio, info@bsidesjeans.com

 

How long does it take to process a return?

Once we receive your package, please allow up to 14 business days for your return to be processed. Your refund will be credited back to the same card used to make your original purchase, and you will be notified via email once your return package is received and then again once your refund is completed.

 

Do you offer free pre-paid return shipping?

We do not offer pre-paid return shipping at this time.  Duties and taxes cannot be refunded on International Order returns.