shipping & exchanges
Each B SIDES jean will have unique color, caste and character, and is made to order with delivery in about two weeks. Stock on immediates is limited.
Orders are processed the following business day, excluding holidays. Please contact us if same day RUSH Delivery is required in the NYC-area, and we will do our best to accommodate.
All customers will receive a shipment confirmation email, tracking number and order receipt. A signature is required unless otherwise noted.
For US addresses in the contiguous 48 states, B SIDES offers free FedEx Ground shipping. Residents of New York will pay state tax on their purchase (8.875%).
B SIDES offers free FedEx Priority shipping for all orders shipping outside the US with purchase values over $500. Orders shipped outside the U.S. will be delivered on a Delivery Duty Unpaid (DDU) basis. The recipient is responsible for paying all customs and clearance related duty/tax, which is based on the full purchase price paid for this order (as reflected on the commercial invoice). International orders will be shipped via FedEx, DHL or UPS in accordance with our brokerage service. Expected arrival date is approximately 10-14 business days from order placement.
Questions can be directed to firstname.lastname@example.org
OUR RETURN POLICY
Unworn and unwashed items within 7 days of order receipt may be exchanged or returned for store credit. All exchanges must have the original tags and original packaging. B SIDES is not responsible for return shipping or duty costs. After 7 days of order receipt, all sales are final.
Available store credit will be communicated to you in a unique client code that can be applied to your next order.
Returns and exchanges will be processed within 7 days of return receipt. B SIDES holds the right to deny any refund not meeting all policy requirements. Return authorization numbers are required for all returns and exchanges. RA numbers can be issued by emailing email@example.com within 7 days of order receipt with the invoice number and a list of the items being returned. Returns and exchanges will not be accepted without an RA number.
If you have any questions or concerns regarding the return/exchange process, please contact customer service at firstname.lastname@example.org or at 1.347.875.0145. We are available Monday - Friday from 10am to 6pm EST.
Attn: B Sides Returns
1002 Metropolitan Avenue, Studio 13
Brooklyn, NY 11211