Shipping and Exchanges
We ship from New York City within the USA and International, please see rates within the checkout process.
B SIDES offers free domestic shipping for all orders with purchase values over $300.
Orders are processed within 1-business day, excluding holidays. Please contact us if same day RUSH Delivery is required in the NYC-area, and we will do our best to accommodate. Items available for Pre-Order are marked with their expected ship date.
All customers will receive a shipment confirmation email, tracking number and order receipt.
For US addresses in the contiguous 48 states, B SIDES offers UPS Ground, Next-Day and 2-Day shipping. Residents of New York will pay state tax on their purchase (8.875%).
Orders shipped outside the U.S. will be delivered on a Delivery Duty Unpaid (DDU) basis. The recipient is responsible for paying all customs and clearance related duty/tax, which is based on the full purchase price paid for this order (as reflected on the commercial invoice). International orders will be shipped via DHL in accordance with our brokerage service.
Questions can be directed to firstname.lastname@example.org
Unworn and unwashed items within 14 days of order receipt may be exchanged or returned for a full refund. After 14 days of order receipt, all sales are final. Available store credit will be communicated to you in a unique client code that can be applied to your next order.
For your convenience we offer pre-paid return labels with each domestic order. If you choose to use the provided label, a $10 return fee will be deducted from your refund. If you choose to use another courier, the $10 fee will be waived.
All returns will incur a $5 restocking fee deducted from your refund. This fee is waived for exchanges.
All B SIDES vintage re-works are made-to-order, due to the one of a kind nature we are only able to accept exchanges or returns for store credit.
Returns and exchanges will be processed within 7 days of return receipt. B SIDES holds the right to deny any refund not meeting all policy requirements. Return authorization numbers are required for all returns and exchanges.
RA numbers can be issued HERE or by emailing email@example.com within 7 days of order receipt with the invoice number and a list of the items being returned. Returns and exchanges will not be accepted without an RA number.
If you have any questions or concerns regarding the return/exchange process, please contact customer service at firstname.lastname@example.org or at 1.347.875.0145. We are available Monday - Friday from 10am to 6pm EST.
Attn: B Sides Returns
120 Duane Street
New York, NY 10007