Shipping and Exchanges
For guaranteed Christmas Eve delivery (12/24) via UPS Ground, orders must be placed by Monday December 14th (West coast) and Friday December 18th (East Coast). Orders placed with Next day air shipping must be placed by December 22nd and order with 2nd Day shipping must be placed by December 21st.
We ship from New York City within the USA and International, please see rates within the checkout process.
B SIDES offers free domestic shipping for all orders with purchase values over $300.
Orders are processed within 1-business day, excluding holidays. Please contact us if same day RUSH Delivery is required in the NYC-area, and we will do our best to accommodate. Items available for Pre-Order are marked with their expected ship date.
All customers will receive a shipment confirmation email, tracking number and order receipt.
For US addresses in the contiguous 48 states, B SIDES offers USPS Priority, UPS Next-Day and 2-Day shipping. Residents of New York will pay state tax on their purchase (8.875%).
Orders shipped outside the U.S. will be delivered on a Delivery Duty Unpaid (DDU) basis. The recipient is responsible for paying all customs and clearance related duty/tax, which is based on the full purchase price paid for this order (as reflected on the commercial invoice). International orders will be shipped via DHL in accordance with our brokerage service.
Questions can be directed to email@example.com
All SALE purchases are FINAL and may not be combined with additional discounts.
Vintage items are eligible for exchange or store credit only, no refunds.
Full priced items are eligible for refund, store credit or exchange within 14 days of receipt. Items must be unworn, unwashed and with all original tags attached. After 14 days of order receipt, all sales are final.
For your convenience we offer pre-paid return labels for domestic orders. If you choose to use the provided label, a $10 return fee will be deducted from your refund. If you choose to use another courier, the $10 fee will be waived.
Returns and exchanges will be processed within 7 days of return receipt. Store credit will be communicated to you in an E-Gift Card. B SIDES holds the right to deny any refund not meeting all policy requirements. Return authorization numbers are required for all returns and exchanges.
RA numbers can be issued HERE or by emailing firstname.lastname@example.org within 7 days of order receipt with the invoice number and a list of the items being returned. Returns and exchanges will not be accepted without an RA number.
If you have any questions or concerns regarding the return/exchange process, please contact customer service at email@example.com or at 1.347.875.0145. We are available Monday - Friday from 10am to 6pm EST.
B SIDES RETURNS
120 Duane Street
New York, NY 10007